On this page, you can find all of our policies and principles.
Our policies includes information about how we protect your personal data and your privacy in compliance with current legislation, industry standards and other relevant practices.
You can also find the "General terms of delivery (IML 2009)" by the Swedish trade association for suppliers of electronics and automation.
Please do not hesitate to contact us if you have any questions about out policies.
Tel: +46 (0)75-242 46 00
Svenska Helag AB, Box 6
SE-573 21 TRANÅS
Svenska Helag undertakes to respect and protect your personal data and your privacy in compliance with current legislation, industry standards and other relevant practices. Our fundamental principles for the processing of personal data are set forth in this policy to explain how we manage information about you.
HOW WE COLLECT INFORMATION
Svenska Helag allows you to make inquiries and subscribe for various kinds of materials though our website. When you do so, the company collects personal data.
We use two types of cookies.
PERSISTENT COOKIES WHICH REMAIN IN PLACE ACROSS MULTIPLE VISITS TO OUR WEBSITES
These enable us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, we are able to record specific information about how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information, we are able to make improvements to our websites.
THIRD PARTY COOKIES WHICH ARE USED BY OUR APPROVED BUSINESS PARTNERS
Google Analytics is a web analytics service provided by Google that enables us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, we are able to record specific information about how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information, we are able to make improvements to our websites. Google also has the right to process the data collected.
HOW WE USE THE INFORMATION
Svenska Helag uses the data collected to enable billing, provide information and deliver products. We may also contact you for marketing purposes or through various promotions via direct marketing. You may of course notify us to request that your data are blocked from being used by us for direct marketing purposes. Your data are processed only by the company and relevant companies within the OEM Group.
Svenska Helag will not, without your consent, pass on information about you to any third party unless this is required by law or in connection with a product or service that you have ordered from us. Your data may be managed by a data processor who assists us in our communications with you. The data processor will use the data only for the purpose for which your personal data have been collected.
RECTIFICATION AND TRANSPARENCY
Svenska Helag and the OEM Group make every effort to ensure the accuracy of the information that we process. Naturally, this also applies to the personal data that we collect. Any inaccuracies discovered will be rectified without undue delay. You are entitled to see what data we hold about you. If you wish to be sent a copy of the data we hold about you or have any questions about how we process personal data, please contact us at:
Tel: +46 (0)75-242 46 00
Svenska Helag AB
SE-573 21 TRANÅS
LINKS TO OTHER WEBSITES
Please note that links on this website may direct you to other websites that contain other data privacy provisions than those stated here.
PROCESSING OF PERSONAL DATA
A client is registered as a customer with Svenska Helag when placing an order for products. The customer base contains the contact details provided by the customer and information about the order. The personal data are used for the administration of the services/delivery, information, marketing of Svenska Helag's goods and services, profiling (i.e. an analysis of the customer to enable optimal communication with the customer) and for some statistics, evaluations and quality assurance processes. Approval of the processing of personal data is necessary in order to be a customer of Svenska Helag AB
The customer’s data may be managed by a data processor who assists the company in its communications with the customer. The data processor will use the data only for the purpose for which the customer’s personal data have been collected.
Svenska Helag will hold the customer’s data for the period of time the customer is a customer of the company and for another 36 months for the above mentioned purposes. The data will then be saved in compliance with various legal requirements, such as the Swedish Accounting Act (Bokföringslagen). At the end of this period, the customer’s personal data will be deleted.
The customer’s data are processed in Svenska Helag's customer database according to the provisions of the order agreement, legal obligations and legitimate interest. With regard to legitimate interest, the company uses the customer’s data, for example, to customise communications with the customer based on the purchases made by the customer.
The personal data controller responsible for the processing of personal data is Svenska Helag. The customer has the right to free information about which data the company holds about the customer. If the customer considers that any of the information is incorrect or misleading, the customer should contact the company immediately. Contact details are given below.
Tel: +46 (0)75-242 46 00
Svenska Helag AB
SE-573 21 TRANÅS
If the customer does not want their data to be used for marketing or promotional purposes, the customer is requested to contact customer service via e-mail at
Responsibility for environmental, ethical and social issues
As of 2013, OEM has an overall Code of Conduct that applies to all companies in the Group. The purpose of the Code of Conduct is for the Group companies to have a joint platform for CSR-related activities and to ensure that the development of OEM’s accountability in environmental, ethical and social issues is consistent. Clear accountability strengthens both competitiveness and the position as an attractive employer while promoting a healthy business culture.
Code of Conduct
OEM’s Code of Conduct is based on the 10 principles developed within the framework of the UN Global Compact. The Code of Conduct deals with human rights, labour law, the environment and anti-corruption. These areas cover the essential elements of social responsibility that is relevant for all of the Group's companies. The basic principles in the Code of Conduct are:
1. OEM supports and respects the protection of international human rights.
2. OEM is not involved in violations of human rights.
3. OEM maintains freedom of association in accordance with local legislation, and all employees are free to start or participate in trade union activities. OEM recognizes the right to collective bargaining regarding employment conditions.
4. All forms of forced labour are prohibited, and employees are entitled to terminate their employment according to local legislation or their employment contracts.
5. OEM opposes all types of child labour. No person shall be employed under the age of 15, and in case of particularly demanding jobs, the person must be at least 18.
6. No person shall be subject to discrimination in employment, including hiring, based on ethnicity, colour, gender, religion, political opinion, national origin, social origin, age, disability, HIV / AIDS status, union membership, or sexual orientation. Physical or mental harassment is strictly prohibited.
7. OEM supports the precautionary principle regarding environmental risks: “Where there is a threat of serious or irreversible damage, lack of full scientific certainty shall not be used as a reason for postponing cost-effective measures to prevent environmental degradation.”
8. Innovative solutions that reduce environmental impact are encouraged, and OEM takes active initiatives to promote greater environmental responsibility.
9. OEM encourages development and dissemination of environmentally friendly technology. Sustainable development is a keyword, and OEM works with environmental issues from a preventive perspective.
10. OEM combats corruption in all its forms, including extortion and bribery, and proactively develops strategies and concrete programmes to deal with corruption both internally and in the Group's supply chain.
The Group’s companies carry out at least three CSR-related activities annually, which are reviewed at board and management level. At least one of these activities must include anti-discrimination measures and measures promoting gender equality.
The Group strives to achieve an open corporate climate with good business ethics, and employees have a key role in addressing any deviations from the Group's values and business ethics guidelines. OEM’s whistleblower function allows for suspicions of irregularities to be reported, promoting good business ethics.
Environmental issues are an area within OEM’s Code of Conduct. The Code encourages activities that lead to development of environmental responsibility and prevention efforts to prioritise environmentally friendly solutions. The areas at OEM with the greatest environmental impact are transport, travel, use of packaging materials and heating of premises. These areas have been in focus for many years, and OEM constantly strives to find the environmentally best solutions and to support development initiatives within these areas. Another important part of the environmental effort is to provide customers with climate-smart and high-quality components. OEM’s high product competence makes it possible to influence the customer’s choice of components from an environmental perspective
Adopted in 2008 by the IM Association - the Swedish trade association for suppliers of electronics and automation
Area of application
1. These general terms of delivery shall apply unless changed by written agreement between the parties. In the absence of written confirmation in conjunction with conclusion of the contract, no statements or information shall override the provisions of these terms of delivery or in any other respect influence the contents of the contract. These regulations are not applicable to software included in the delivery insofar as the software is subject to separate conditions.
Drawings and descriptions
2. All information concerning weight, dimensions, capacity, price, technical or other data in catalogues, brochures, circulars, advertisements, illustrations and price lists are approximate. Such information is binding only when expressly referenced in the contract.
3. Unless otherwise agreed, any drawings or technical documents provided by the seller and relating to the manufacture of a product or part thereof shall remain the seller's property. The purchaser shall not use or copy, reproduce, release or otherwise give a third party knowledge of such documentation without the seller's consent.
4. Any drawings or technical documents relating to the manufacture of a product or part thereof, provided by the purchaser to the seller, shall remain the purchaser's property. The seller shall not use or copy, reproduce, release or otherwise give a third party knowledge of such documentation without the purchaser's consent.
5. Information relating to circumstances, including technical information and relations to clients and other business contacts, to which the parties become privy in the course of their collaboration, and which is not common knowledge, shall not be divulged to a third party through the release of documentation or in any other manner beyond what is necessary for the party's execution of, or interest in, the contract. Each party shall ensure compliance with this confidentiality requirement by means of confidentiality agreements signed by its personnel or other appropriate means. The confidentiality requirement shall endure beyond the completion or termination of the contract.
6. Any pricing quoted in price lists and catalogues is deemed to apply to unpackaged goods.
7. Unless otherwise agreed, any contractual acceptance testing shall be carried out in the seller's facility during normal working hours. If the contract does not include test specifications, the testing shall be performed in accordance with the norms generally applied within the relevant industry in the country where the goods are being manufactured.
8. The seller shall inform the purchaser of acceptance testing in sufficient time to allow the purchaser's representative to attend. If the purchaser is not represented at the testing, the seller shall provide the purchaser with a test protocol which shall constitute binding proof with respect to the pertinent test parameters.
9. If acceptance testing shows that the goods fail to meet contractual requirements, the seller shall promptly take measures to bring the goods into compliance with the contract. Renewed testing shall then be performed at the purchaser's request. Insignificant defects shall not justify a demand for renewed testing.
10. All costs relating to acceptance testing performed in the seller's facility are for the seller's account. The purchaser is responsible for his own expenses, such as travel costs and per-diems for himself and any assistants attending the testing.
Delivery and delivery period
11. Delivery is made ex seller's warehouse. Time of delivery shall be reckoned from the latest of the following dates: (a) Date the contract was concluded; (b) Date the seller was informed of any necessary licences or other permits; (c) Date the seller received payments contractually required to be made before commencement of production; (d) Date the seller received all technical data and instructions necessary for the delivery. Seller who finds it impossible to maintain a contractual delivery date, or expects a delay, should promptly inform the purchaser in writing, stating the reason for the delay and, if possible, the estimated date of delivery.
12. If the contractual delivery period is approximate, either party is entitled, when two-thirds of such delivery period has elapsed, to request the other party in writing to agree on a definite date. If no delivery period is stated in the contract, either party may submit a request in accordance with the preceding clause six months after signing the contract. The date thus determined shall constitute the contractual delivery date.
13. If delivery is prevented or impeded due to a circumstance specified in Clause 34, or by the purchaser's action or negligence, the delivery period shall be extended accordingly. This provision shall apply regardless whether thecircumstance in question occurs before or after expiry of the agreed delivery period.
14. If the seller fails to deliver a product by the agreed delivery date, or within the extended period determined under the provisions of Clause 13, the purchaser shall be entitled to penalties if it is reasonable in the circumstances to assume that the purchaser has suffered damage, and provided the purchaser submitted a claim for penalties immediately when the delay occurred. The following percentages and maximum amounts shall apply to the referenced penalties: 0.5% per week of the portion of the agreed price applicable to the part of the goods that could not be used as intended due to the delay. If the base amount for calculation of the penalty exceeds SEK 500,000, a penalty of 0.25% per week shall be assessed on the exceeding amount. The penalty, which is calculated for every complete week of delay reckoned from the agreed delivery date, shall not exceed 7.5% of the portion of the purchase price applicable to the part of the goods that could not be used as intended. Without prejudice to the provisions of Clause 16, the purchaser's right to penalties shall preclude any other claim arising from the seller's late delivery of the goods.
15. Purchaser who becomes entitled to maximum penalties pursuant to Clause 14 shall be entitled to cancel the contract with respect to the part of the goods on which the maximum penalty was calculated, provided he has demanded delivery in writing and given notice of his intention to cancel the purchase if delivery is not made within a reasonable grace period and the seller fails to deliver the good before the expiry of said grace period. The purchaser shall also be entitled to cancel the purchase of any previously delivered portion of the goods which obviously cannot be used for their intended purpose without the component that is subject to cancellation under the preceding paragraph, and the seller was or should have been aware of this circumstance.
16. Purchaser who cancels an order or part thereof pursuant to Clause 15 shall be entitled to compensation, subject to the limitations stipulated in Clauses 37-39, for any additional expenses incurred in the procurement of a replacement (compensation for price difference) or costs incurred if he elects not to procure an alternative product.
17. If the purchaser finds that he cannot accept delivery of the goods on the agreed date, he should promptly inform the seller in writing, stating the reason for the delay and, if possible, when he expects being able to accept delivery. Purchaser who fails to accept delivery on the agreed date shall nevertheless be liable for payment as if the goods had been duly delivered.
18. If the purchaser's failure in terms of Clause 17 is not due to a circumstance referenced in Clause 34, the seller may call upon the purchaser in writing to take delivery of the goods within a reasonable period. If the purchaser, regardless of the reason, fails to comply, the seller is entitled to cancel the contract by written notice to the purchaser with respect to the portion of the goods that remains undelivered due to the purchaser's failure.
19. Purchaser who fails to take delivery of the goods at the agreed time shall be liable for the risk of damage to the goods and is obliged to compensate the seller for any costs associated with care, storage and insurance of the goods. Should the seller cancel the contract pursuant to Clause 18, he shall be entitled to compensation by the purchaser in an amount commensurate with the purchase price of the goods, less any amount that the seller may save by not making the delivery to the purchaser. The seller is expected to use his best efforts to sell the goods to a third party.
Pricing and payment
20. Unless otherwise agreed, the seller shall be entitled to compensation for cost increases resulting from taxes, official levies and exchange rate fluctuations after the date of his offer. If the contractual delivery date is extended by more than six months by agreement or in accordance with Clause 13, the seller shall not be bound by the contracted price, but shall in such case be entitled to a price that is reasonable on the basis of his generally applicable pricing as of the date of delivery.
21. Payment shall be made within 30 days of the invoice date. If the purchaser fails to make payment by due date, the seller shall be entitled to statutory late payment interest. If the purchaser, for reasons other than those referenced in Clause 34, has not paid the overdue amount within three months, the seller may cancel the contract by notifying the purchaser in writing and shall be entitled to compensation by the purchaser under the provisions of Clause 19, second paragraph.
Retention of title
22. If it appears unlikely that the purchaser will fulfil his legal obligations under the contract, or if the seller cancels the contract, the seller shall have the right to repossess any goods that can still be legally recovered. Until full payment has been made, the buyer shall not without the seller's written consent dispose of the goods in a manner that could jeopardise the seller's right to repossession. No acceptance or promissory note shall be considered as payment until fully redeemed.
Liability for defects
23. The seller undertakes to remedy any defects arising from faulty construction, materials or manufacture in accordance with Clauses 24-32.
24. The purchaser is required to examine the goods as soon as possible upon receipt. If there is reason to believe that a product defect may result in damage, a written complaint must be made immediately. The seller's liability shall be limited to defects reported by the purchaser within 15 days from the date the defect was or should have been detected, and within one year from the contractual delivery date or a subsequent date on which the seller fulfilled his obligations in accordance with an agreed delivery clause.
25. Any replaced or re-manufactured components are covered by warranty on the same terms and conditions as those applicable to the original product for a period of three months. This provision is not applicable to the remainder of the goods for which the warranty will only be extended by the period during which the goods were unusable as a result of a defect in the meaning of Clause 23.
26. On receipt of the purchaser's written notice concerning a defect in the meaning of Clause 23, the seller shall remedy the defect without delay and, except as provided in Clause 27, at his own expense. The purchaser shall return any defective component in the meaning of Clause 23 to the seller for repair or replacement, unless the seller chooses to execute the repairs at the purchaser's location. By delivering a duly repaired or replaced component to the purchaser, the seller shall be deemed to have fulfilled his obligations under this clause with respect to the defective component. Instead of addressing a defect, the seller may refund the purchase price, in which case the purchaser must return the goods essentially unchanged and undiminished or, if this proves impossible, credit the seller with an amount equal to the value of the retained goods when settling the account. The amount which the seller is required to repay to the purchaser shall be reduced by the amount the purchaser reasonably should pay for deriving profit and benefit from the goods, as well as an amount commensurate with the depreciation of the goods.
27. The purchaser shall bear the cost and risk of transporting defective components to the seller, whereas the seller shall bear the cost and risk of transporting any replaced or repaired goods to the destination specified in the contract or, if no such destination is stated, to the place of delivery. If the seller carries out repairs as referenced in Clause 26 at the purchaser's location, the latter shall pay travel costs and per-diems relating to travel and working hours expended by the seller's personnel.
28. Any defective components replaced pursuant to Clause 23 shall be placed at the seller's disposal.
29. If the seller, despite being requested to do so, fails to meet his obligations within a reasonable period pursuant to Clause 26, the purchaser may, at his option, have necessary repairs carried out or new goods manufactured at the seller's expense provided that he exercises due diligence in doing so, or, if the defect is of fundamental importance to the purchaser and this was or should have been apparent to the seller, may cancel the contract with respect to the portion of the goods which could not be used as intended due to the seller's negligence. In such case, settlement shall be made pursuant to Clause 26, third paragraph. The seller's obligation himself to carry out the measures referenced in Clause 26 and compensate the purchaser pursuant to the present paragraph shall be limited to a total amount not exceeding 15 per cent of the price of the goods.
30. The seller's responsibility shall not extend to defects caused by materials supplied or designs stipulated by the purchaser.
31. Notwithstanding the provisions of Clauses 23-30, the seller's obligations shall not extend beyond fifteen months from commencement of the original warranty period.
32. The seller's liability is limited to defects arising during proper use and under operating conditions foreseen in the contract. It does not extend to defects caused by inadequate maintenance or improper assembly by the purchaser, modifications without the seller's written consent, repairs incorrectly performed by the purchaser, or normal wear and tear. The seller shall have no liability for defects save as stipulated in Clauses 23 – 31. This applies to any loss the defect may cause, such as loss of production, loss of profit and other consequential economic loss.
33. The purchaser shall indemnify and hold the seller harmless to the extent that the seller incurs liability towards any third party in respect of loss or damage for which the seller is not liable towards the purchaser according to the second and third paragraphs of this clause. The seller shall have no liability for damage caused by the goods: a/ to any (movable or immovable) property, or consequential loss due to such damage, occurring while the goods are in the purchaser’s possession, or b/ to products manufactured by the purchaser or to products of which the purchaser’s products form a part. The above limitations of the seller’s liability shall not apply if he has been guilty of gross negligence. If a third party lodges a claim for compensation against seller or purchaser for loss or damage referred to in this Clause, the other party to the contract shall forthwith be notified thereof in writing. The seller and the purchaser shall be mutually obliged to let themselves be summoned to the court or arbitral tribunal which examines claims against either of them based on damage or loss alleged to have been caused by the goods. The liability as between the seller and the purchaser shall, however, always be settled in accordance with Clause 42.
34. If execution of the contract is prevented or impeded by circumstances such as war, official acts, insurrection, restricted energy supply, labour disruptions, prohibitions, injunctions, the withholding of licences, accidents, unfavourable transport or weather conditions, or failed deliveries from sub-contractors, which a party could not reasonably have foreseen at the time of concluding the contract, and the effects of which he likewise could not reasonably have prevented or overcome, shall be granted commensurate relief from his obligation to deliver, or take delivery of, the goods according to the contract.
35. In the event of a circumstance referenced in Clause 34, the affected party should promptly advise the other party in writing.
36. In addition to the purchaser's right to cancel the contract due to late delivery pursuant to Clause 15, and the seller's right to cancel the contract due to the purchaser's failure to take delivery of the goods pursuant to Clause 18, or pay for it pursuant to Clause 21, either party shall have the right to cancel the contract by giving written notice to the other party if completion of the contract is prevented for a period of six months due to a circumstance referenced in Clause 34.
Limitation of liability
37. In the event of circumstances which render a party liable under the present terms, any damages shall be limited to such loss as could reasonably have been foreseen at the time the contract was concluded as a typical result of said circumstances and shall be subject to the additional limitations referenced in Clauses 38 and 39.
38. A party alleging breach of contract is obliged to take reasonable measures to limit the resulting damage. Should he fail to do so, any damages to which he would otherwise have been entitled shall be reduced or forfeited.
39. The total amount which the seller may have to pay to the purchaser as a result of the purchase shall be limited to the lesser of 15 per cent of the price of the goods and 10 times the base amount stipulated in the General Insurance Act (SFS 1962:381).
Statute of limitation
40. Any claim against the seller shall be forfeit unless court or arbitration proceedings pursuant to Clause 42 are initiated within two years from the delivery of the goods.
Export and import licences, re-export restrictions etc.
41. The purchaser undertakes: (a) To participate as necessary in obtaining export or import licences for the purchased goods, in this context providing information that is correct and complete in all respects; (b) In the event of re-export of the goods, or other product containing all or part of the purchased goods, to obtain the necessary permits and comply with applicable regulations; (c) In the event of re-sale, to impose the same obligations on the new purchaser as those applicable to the purchaser under (b) above.
Jurisdiction and arbitration
42. In the event of default, the seller's claim for payment of the purchase price shall be enforceable by application for a summary judgement (betalningsföreläggande). Disputes concerning less than 10 times the base amount (basbelopp) stipulated in the General Insurance Act (SFS 1962:381) shall be settled in a general court of law. Other disputes arising from the contract shall not be submitted to a court of law through claims, counterclaims or offsetting claims but shall be resolved by an arbitrator under current legislation concerning arbitration and the application of Swedish law.
Svenska Helag AB's standards of honest business and ethics define our principles and commitments so that legislation, ethical behaviour, human rights, anti-corruption and environmental protection are complied with. This also applies to our expectations of our partners and suppliers.
This Description provides further clarification of our working methods in the field of illicit trade in natural resources, particularly certain minerals, known as conflict minerals
We recognise the need to end the illegal extraction and trade of natural resources, as well as the associated violations of human rights, conflict and environmental degradation, which is the result of this trade. This is critical in the region of the Democratic Republic of the Congo (DRC) As a result of some illegal practices in the extraction and trade of the ores of tantalum, tin, tungsten and gold that are set to the world market through the DRC region. We are making measures to increase transparency, ensure responsible procurement, and drive a positive change in this area.
We forbid violations of human rights in connection with the extraction, transport or trade in minerals. We prohibit direct or indirect aid to non-state armed groups, security forces or any other actor in the supply chain who has illegal control of mines, transport routes or Trade Points.
In The same way, we do not tolerate corruption, money laundering and bribery. We demand that the parties in our supply chain agree to follow the same principles and work with our supply chain to improve tracking of minerals and ensure responsible sourcing.
Suppliers who manufacture components, parts or products containing tin, tantalum, tungsten and/or gold shall, on request, declare to purchase only materials from environmentally and socially responsible sources
In Order to comply with the rules and regulations issued by the U.S. Securities and Exchange Commission (SEC) pursuant to section 1502 of the Dodd-Frank Wall Street Reform and the Consumer Protection Act, we review our supply chain to identify any Minerals that can be termed as "minerals " according to SEC rules. Information and declaration will be requested from suppliers where appropriate.
We have incorporated this approach into our Supplier assessment and support industry initiatives, such as the Conflict Free Smelter Program (CFS), to validate that metals used in our products do not contribute to conflict and come from sustainable Sources. List of validated smelters is available, suppliers will be asked to obtain material only through these validated smelters.
We maintain and expand continuously, where possible, our database of essential information and declarations from our suppliers that use tin, tantalum, tungsten and/or gold in their products.
Helag markets a wide range of connectors and enclosures for the electronics industry, electrical installation and device manufacturers. From the simplest to the most advanced applications.
Tel: +46 75 242 46 01